SmartToiletStore is owned and operated by OKOCHINC LLC.
Frequently Asked Questions
Product Information
SmartToilet Store specializes exclusively in luxury smart toilets, bidets, and intelligent
bathroom systems. Each product is curated for comfort, innovation, and design excellence
— supported by trusted global manufacturers and our expert service team.
Yes. Smart toilets provide enhanced hygiene, comfort, and sustainability. With heated seats,
self-cleaning functions, and water-efficient flushing, they elevate modern living while
reducing waste.
Yes, every model is designed for U.S. voltage (120V) and plumbing standards. Compatibility
information is clearly listed on each product page.
Many of our models are designed for water and energy efficiency, using as little as 1.0 gpf.
We partner with sustainable brands to reduce environmental impact.
Orders & Shipping
We currently deliver across the United States, with international delivery for select trade
projects upon request.
Most orders ship within 3–7 business days, with delivery in 7–14 days. You’ll receive a
tracking link once your order ships.
Yes. Premium delivery options are available for select models and regions. Contact support
before checkout to confirm availability.
You may request changes or cancellations within 24 hours of placing your order by
contacting support@smarttoiletstore.com.
Returns & Warranty
We offer a 30-day return window for unused products in original packaging. Installed or
used items cannot be returned unless defective.
Please contact support immediately with photos. We’ll arrange a replacement or refund
promptly.
All smart toilets and bidets include a manufacturer warranty (1–3 years). Extended
coverage is available for select models.
Technical Support
Most models can be installed easily by a licensed plumber or contractor. Detailed
instructions and diagrams are included with every purchase.
Smart toilets are low-maintenance and self-cleaning. Use mild cleaners and follow
manufacturer care guides.
The toilet will function manually until power is restored. Electronic features will resume
automatically.
Trade Buyers
Yes. Architects, developers, and hotels can access exclusive pricing and project support via
our Trade Buyers Program.
Yes. We work directly with manufacturers to deliver customized solutions for residential,
hospitality, and commercial developments.
Contact & Support
- 📧 support@smarttoiletstore.com
- ☎ ( phone number)
- Live Chat via Re:amaze (Mon–Fri, 9
AM–6 PM PST).
Our team responds within 24 hours (Mon–Fri). Messages sent over weekends are handled
the next business day
