Terms of Sale

SmartToiletStore™ Terms of Sale (United States)

Effective Date: 1-oct-2025
Last Updated: 28-oct-2025

1. Overview and Acceptance
By placing an order on www.smarttoiletstore.com, you agree to these Terms of Sale, which govern all
purchases made from SmartToiletStore™. These Terms of Sale operate in conjunction with our Terms
of Service, Return & Refund Policy, and Shipping Policy. If you do not agree to these terms, please do
not complete a purchase.
SmartToiletStore™ is owned and operated by OKOCHINC LLC, registered in the State of Wyoming,
USA.

2. Order Processing and Acceptance
All orders placed through our website are subject to review and acceptance. Order confirmation does
not guarantee product availability. We reserve the right to refuse or cancel any order for reasons
including but not limited to:
• Supplier stock limitations
• Pricing or typographical errors
• Suspected fraudulent activity
Once your order is confirmed, you will receive an email notification with your order summary and
estimated processing time.

3. Pricing, Taxes, and Payment
All prices are displayed in U.S. Dollars (USD) and are subject to change without notice. Applicable
sales tax will be calculated and displayed at checkout according to state and local regulations.
Payment must be made in full at the time of purchase. We accept major credit/debit cards, Shop Pay,
PayPal, Affirm (Shop Pay Installments), Apple Pay, and Google Pay where available.
In the event of a pricing or listing error, SmartToiletStore™ reserves the right to cancel or adjust an
order prior to shipment. Customers will be notified in such cases.

4. Fulfilment and Delivery
SmartToiletStore™ operates on a direct-fulfilment model. Orders are shipped directly from our
approved manufacturers and logistics partners to ensure authenticity, speed, and quality.
• Processing Time: Most orders are processed and prepared for shipment within 5–10 business days.
• Transit Time: Once shipped, orders are typically delivered within 3–7 business days, depending on
the destination and carrier.
• Total Delivery Estimate: Most orders arrive within 7–17 business days from the date of purchase.
Ownership and risk of loss transfer to the customer once the product is handed to the carrier for
delivery.
Curbside deliveries follow the same standard delivery timelines. Customers must inspect shipments
upon delivery and note any damage on the carrier’s receipt.

5. Returns, Exchanges, and Cancellations
Returns and exchanges are governed by our Return & Refund Policy, which forms part of these Terms
of Sale. All return requests must be made within 30 days of delivery. Products must be unused, in
original packaging, and meet all stated conditions.
Cancellations must be requested within 24 hours of placing an order. Once an order is processed for
shipment, it cannot be cancelled.
Certain items — including clearance, installed, or customized products — are final sale and not eligible
for return.

6. Manufacturer Warranties and Disclaimer
All warranties for products sold by SmartToiletStore™ are provided by the original manufacturer.
SmartToiletStore™ does not independently provide warranties, guarantees, or service commitments
beyond those offered by the manufacturer.
Warranty terms, coverage, and claims procedures vary by brand and are available in the product’s
documentation or on the manufacturer’s website.
SmartToiletStore™ is not liable for any warranty denial or product defect decisions made by
manufacturers or their authorized agents.

7. Limitation of Liability
To the fullest extent permitted by law, SmartToiletStore™ and OKOCHINC LLC shall not be liable for:
• Indirect, incidental, or consequential damages
• Delays in shipment or delivery
• Installation errors or product misuse
• Loss of profit or business interruption
Our total liability for any claim shall not exceed the total amount paid for the product in question.

8. Governing Law and Jurisdiction
All purchases and transactions are governed by the laws of the State of Wyoming, USA, without regard
to its conflict of law provisions. Any disputes arising from these Terms of Sale shall be resolved in
courts located in Laramie County, Wyoming.
9. Policy Authority
This Terms of Sale document, as published on www.smarttoiletstore.com, represents the official and
binding version of our sale conditions. In the event of any discrepancy between this document and
information provided via phone, chat, or email, the version published on our website will take
precedence.

10. Contact Information
SmartToiletStore™
Owned and Operated by OKOCHINC LLC
■ 1908 Thomes Ave STE 12597, Cheyenne, WY 82001, USA
■ support@smarttoiletstore.com
■ (470) 202-0892
■ Monday – Friday, 9:00 AM to 5:00 PM EST