Warranty & Care Guide
SmartToiletStore™ Limited Product Warranty & Care Guide (United
States)
Effective Date: 1-oct-2025
Last Updated: 28-oct-2025
1. Overview
At SmartToiletStore™, we proudly curate premium smart toilets, bidets, and bathroom comfort
technologies from trusted manufacturers and global brands. All products are covered by the original
manufacturer’s limited warranty, ensuring quality and reliability under normal use and installation
conditions.
SmartToiletStore™ does not provide an independent retailer warranty, but we assist customers in
accessing and coordinating manufacturer warranty support when required.
2. Manufacturer Warranties
Each product is backed by the warranty policy of its respective manufacturer. Warranty terms vary by
brand and may include:
• Coverage for material or workmanship defects;
• Repair or replacement of defective components;
• Limited coverage periods (commonly 1–3 years, depending on model).
To confirm the specific warranty period for your product, please refer to:
• The product documentation included in your package; or
• The manufacturer’s website for the most current warranty information.
3. What Is Covered
Manufacturer warranties typically cover:
• Defects in manufacturing or materials under normal residential or approved commercial use;
• Electrical or functional malfunctions due to manufacturing faults;
• Replacement of defective parts or repair of the product at the manufacturer’s discretion.
4. What Is Not Covered
Manufacturer warranties generally do not cover:
• Damage caused by improper installation, misuse, negligence, or modification;
• Normal wear and tear (e.g., gaskets, seals, surface fading);
• Damage from shipping, accidents, or natural disasters;
• Unauthorized repairs, alterations, or use of non-approved replacement parts;
• Commercial use beyond the manufacturer’s stated warranty terms (if marked residential use only).
5. Warranty Facilitation Support
All warranty claims are processed directly through the product manufacturer or their authorized service
center.
SmartToiletStore™ provides warranty facilitation support, which includes:
1■■ Initial Assistance: Verifying your purchase and guiding you through the correct manufacturer claim
procedure.
2■■ Documentation Help: Providing order details, receipts, or verification documents needed for your
claim.
3■■ Coordination: Helping connect you with the manufacturer’s customer service or technical team.
Final warranty decisions — including repair, replacement, or denial — are made solely by the
manufacturer or its authorized representatives.
6. Limitation of Liability
SmartToiletStore™ acts as a retailer and facilitator, not the manufacturer. Therefore,
SmartToiletStore™ cannot be held liable for:
• Warranty denial decisions;
• Delays or costs related to manufacturer service or parts;
• Labor, installation, or incidental expenses;
• Consequential or indirect damages arising from product use or malfunction.
The total liability of SmartToiletStore™ shall not exceed the original purchase price of the product.
7. Product Care Recommendations
Proper care ensures long-term performance and protects your warranty eligibility.
• Cleaning: Use mild, non-abrasive cleaners and soft cloths. Avoid bleach or acidic products.
• Water Supply: Maintain proper water pressure and quality per manufacturer guidelines.
• Power Supply: For electronic models, use surge protection and keep power outlets dry.
• Professional Installation: Always hire a licensed plumber or technician. Improper installation may void
your warranty.
8. Policy Authority
This Limited Product Warranty & Care Guide, as published on www.smarttoiletstore.com, represents
the official and binding version of our warranty communication. In case of any discrepancy between this
guide and verbal or written information provided by customer service, the version on our website will
take precedence.
9. Contact Information
SmartToiletStore™
Owned and Operated by OKOCHINC LLC
■ 1908 Thomes Ave STE 12597, Cheyenne, WY 82001, USA
■ support@smarttoiletstore.com
■ (470) 202-0892
■ Monday – Friday, 9:00 AM to 5:00 PM EST